06 · Troubleshooting

When the dashboard stays empty

Almost always one of a few things. The request to /api/event says which.

01First, look at the request

Open your site with the browser's developer tools on the Network tab, and reload. Find the request to /api/event:

You see	It means
No `script.js` at all	The tag isn't on the page: check the page's source for it.
`script.js` blocked, or no `/api/event`	An ad blocker, a Content Security Policy, or one of the guards below.
`/api/event` answered `202`	It arrived. The dashboard shows it within a few seconds.
`400`	The page's host isn't the site's domain (or one of its subdomains), or the event was malformed.
`404`	No site has the `data-site` id on the tag: copy the tag again from the Setup page.
`429`	Too many events from one address at once; they're dropped until the rate falls.

The tag is on every page, in the <head>, and the page was published or deployed since. Webflow and Framer need a publish; a cached page needs its cache cleared.
The id is right: data-site is the id on the site's Setup page (its dashboard's address has it too).
The domain matches: the site's domain is the one the page is on, or a subdomain of it (www. and app. count as the domain). A page on another domain is refused with 400.
Not from your own machine: visits from localhost count only with data-allow-localhost and a site for that host (Testing on localhost).
Not from a test robot: an automated browser counts only with data-allow-automation, and headless Chrome is filtered out as a bot.
Not blocked: try a private window without extensions. If that counts, an ad blocker was in the way: serve the script from your domain.
Not stopped by your security policy: the console says so in red (Content Security Policy).
Not opted out: localStorage.datafast_ignore set to true in that browser leaves it out on purpose.
The account has a plan: when a trial ends without one, events stop being kept 24 hours later. Choosing a plan starts them again; nothing recorded before is lost.

Write to support@tallybyoutpost.com with your site's address and what the Network tab shows for /api/event. A person reads it.

Something missing, or not what you see? Write to support@tallybyoutpost.com and say which page.