06 · Troubleshooting
Sales that show no visitor
Coverage lists the sales nothing tied to a visitor, grouped by why, each with the fix that links the next ones.
01Where to look
Open Sales, then Coverage and fixes. It shows the share of the period's sales linked to a visitor, and groups the rest by why, from the largest amount down, each with the code to add for your site. A sale that isn't linked still counts in revenue, in no source.
02The fixes
Each kind of unlinked sale has one fix:
| On Coverage and fixes | The page |
|---|---|
| Checkout Sessions without a visitor id | What to change |
| Success page not passing {CHECKOUT_SESSION_ID} | What to change |
| Payment Links without a visitor id | What to change |
| Paddle checkouts without a visitor id | What to change |
| Lemon Squeezy checkouts without a visitor id | What to change |
| Polar checkouts without a visitor id | What to change |
| WooCommerce orders not seen on the order-received page | What to change |
| Payments API payments without a visitor id | What to change |
| Payments with no checkout | What to change |
03After a fix
A fix links the sales that come after it. The ones before stay as they are, with one exception: an identify that matches the email of a payment from the last 30 days links it, since linking runs again when new evidence turns up.
04What can't be fixed
Something missing, or not what you see? Write to support@tallybyoutpost.com and say which page.